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Returns and Refunds
Paras Pets LLC guarantees complete customer satisfaction with the products that you purchase at paraspets.com. If you are not totally satisfied with any product in your online order, you may return if that is in the original condition that it was shipped from Paras Pets - unused and accompanied by original product packaging.
You may return products purchased from our website within 30 days of the original shipped date.
You will be refunded for the items total, plus applicable sales tax paid. Your refund will be calculated based on item you are returning and not an entire order. If you return an order that was purchased with discount coupon(s) and/or promotion(s), your refund may be reduced. Shipping and handling charges are not refundable and reimbursable unless you receive a defective or wrong item.
Upon receiving your return, please allow 10-15 business days for us to process your return and 1 to 2 billing cycles for the returns credit to show up on your credit card statement.
In order to return your product please contact us using web form on Contact page and one of our representative will be in touch with you. To avoid delay please make sure to provide your order number in a message.